Citrix XenDesktop 5.6 – Desktop Studio DB Connection fails after installing Hotfix Update 4
I am doing a HDX 3D Pro POC in Oslo with Morten Waler, and we bumb into an critical issue with a vanilla Citrix XenDesktop 5.6 Controller, after applying Hotfix update 4 for Citrix XenDesktop 5.6.
If you install a fresh new Citrix XenDesktop 5.6 Controller installation and apply the latest Hotfix update 4, normal you would have a button in the XenDesktop Studio dashboard saying if you want to upgrade the database this is the case with Hotfix update packages before Hotfix update 4. With Hotfix update 4 applied on a vanilla XenDesktop environment there is no upgrade database button, and if you configure the environment and create “Desktop Groups” and assign users to them, you will get and DB connection error.
Doug Nuveen from the Citrix forum, came up with this solution:
- Uninstall Desktop Studio
- Uninstall Broker Service
- Uninstall Broker Powershell Snap-In
Next, install the same components from the XenDesktop 5.6 iso.
Here comes the critical part, CREATE YOUR FIRST DESKTOP GROUP! There is clearly some bug in Hotfix Update 4 that does not enable the DB Upgrade button in the Dashboard if you dont have any Desktop Groups when you run the update.
Next, install the updates from Hotfix Update 4.
- Broker Service
- Broker Powershell Snap-In
- Desktop Studio from XD560DStudioWX64002
Open Desktop Studio and go to Dashboard, you should now see a button to upgrade. Hit it, select Automatic. BAM! It’s all good. Well for us that is, other users are reporting that they have problems doing the upgrade automatic and manual.
Source
Kudos to Doug Nuveen & Morten Waler for confirming this issue and the above solution works
A message to Citrix
Citrix, could you please test your XenDesktop Hotfix Update’s on your vanilla systems, before you ship them to the market.








Thomas Poppelgaard
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Hi Steve normal I install the GRID driver to device and when its workin, I disable the default VGA device.
Have you applied latest hotfix to the XS6.1 there are some crucial hotfixes to the GPU pass-through, that could crash the GRID’s, when you power on a VM with GPU pass-through.
Steve
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Just a quick question on your setup. We just got a system similar to yours (R720, 2xGrid K2 cards, XenServer 6.1, XenApp 6.5). The GRID K2 driver installs (320.00), but the device shows up as stopped in device manager. Did you use any special options when installing the nVidia driver? Or somehow remove the default VGA device?
Dan
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Hi Thomas,
Some features in your screenshots (eg create appointments and contacts) seem to be missing from the iOS version of @WorkMail that got released in April, do you know if these features are still coming in a future release? The Android client is far more functional by comparison.
Regards
Dan
Christian Eilskov
| #
You can see the DHCP options here:
http://www.wyse.com/kb and search for 21501
You can transfer a image using Wyse Device Manager(WDM), the same goes for smaller updates like new ICA client and so.
Thomas Poppelgaard
| #
Thank you Barry =)
The deep compression codec for Citrix XenDesktop HDX 3D Pro will be intergrated for Citrix XenApp in Excalibur so there is a big difference with bandwidth consumption. This means that XenApp in Excalibur will be the best platform for user density and works great over WAN with high latency as HDX 3D Pro have been known to deliver for several years. Yes i know of cases with WAN optimization, I will gather these and share them.
Best regards
Thomas