Citrix have posted this knowledge article regarding Citrix XenDesktop 5.x HDX 3D Pro i want to share with you.
HDX 3D Pro Performance Video is poor:
- Image quality choppy, additional lines appear when moving mouse
- Interaction with machine is slow and unstable when running heavy
- Blurriness of the screen
The cause is because the HDX key file in the user profile was unable to load.
The key file has to be present in the application data of all users who want to use the HDX 3D Pro.
You can resolve this issue by installing or reinstalling Virtual Desktop Agent 5.5.100 and update to receiver 3.2.
Note: You can also install the Virtual Desktop Agent for HDX 3D Pro from a command prompt.
To install HDX 3D Pro, run XenDesktopVdaSetup.exe and include the following arguments in addition to any others you might need to use:
/KEY_FILE <path>, where <path> specifies the location of the HDX 3D Pro key file
On host computers running Windows 7, include /INSTALLONWDDM=1
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