HDX 3D Pro Performance Video is Poor

Written by Thomas Poppelgaard on. Posted in Citrix, HDX 3D Pro

Citrix have posted this knowledge article regarding Citrix XenDesktop 5.x HDX 3D Pro i want to share with you.

Symptoms

HDX 3D Pro Performance Video is poor:

  • Image quality choppy, additional lines appear when moving mouse
  • Interaction with machine is slow and unstable when running heavy
  • Blurriness of the screen

Cause

The cause is because the HDX key file in the user profile was unable to load.
The key file has to be present in the application data of all users who want to use the HDX 3D Pro.

Resolution

You can resolve this issue by installing or reinstalling Virtual Desktop Agent 5.5.100 and update to receiver 3.2.
Note
: You can also install the Virtual Desktop Agent for HDX 3D Pro from a command prompt.

To install HDX 3D Pro, run XenDesktopVdaSetup.exe and include the following arguments in addition to any others you might need to use:

/ENABLE_HDX_3D_PRO
/KEY_FILE <path>, where <path> specifies the location of the HDX 3D Pro key file
/GPU_ON_SERVER=1
On host computers running Windows 7, include /INSTALLONWDDM=1

Source

CTX133733

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Recent Comments

Danny de Wolf

|

Hey Thomas,
Great work, thanks. I’m still running into an issue that I cannot seem to resolve. I was hoping you might have an idea where I should look ?
I’ve got an application server with ES5.4, and a separate SQL server with the Reporting installed. I can get to the Reporting websites /reports and /reportserver, but when configuring Reporting within ES, it keeps saying “The report server credentials used to communicate with Reporting Services are invalid”. I tried pretty much everything I think, and cannot get my head around this.
The account that I’m using at the “Report Server Credentials” page, is a domain account, and has admin rights on the application server (for now, local admin) as well as on the Report and ES databases.
I’m a bit lost what else I can check to make this work… Any advise you can give me would be greatly appreciated :-)
Thanks.

Mike

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+ Receiver for Windows 14.1.200
+ Profile Management 5.2

Ge

|

Same here. Version 12 and 13 of the receiver still can’t handle SHA2 so for me also a useless product.
Come on Citrix, you have implemented sha2 almost in all receivers so it should be rocket-science for you.

Dan

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Could you tell me how much will cost this solution ?

only hard+ soft/licenses , without configuration/consultancy .

thanks,
Dan

Victor

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Changing my playground from XD71 to XD75 and upgrading to the latest VGX is very disappointing.
I can’t see anymore the normal output for nvidia-smi command and i also lack the performance level but also the performance graphs in XenServer.
Tried to rollback and i was unsuccessful.

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