HDX 3D Pro Performance Video is Poor

Written by Thomas Poppelgaard on. Posted in Citrix, HDX 3D Pro

Citrix have posted this knowledge article regarding Citrix XenDesktop 5.x HDX 3D Pro i want to share with you.

Symptoms

HDX 3D Pro Performance Video is poor:

  • Image quality choppy, additional lines appear when moving mouse
  • Interaction with machine is slow and unstable when running heavy
  • Blurriness of the screen

Cause

The cause is because the HDX key file in the user profile was unable to load.
The key file has to be present in the application data of all users who want to use the HDX 3D Pro.

Resolution

You can resolve this issue by installing or reinstalling Virtual Desktop Agent 5.5.100 and update to receiver 3.2.
Note
: You can also install the Virtual Desktop Agent for HDX 3D Pro from a command prompt.

To install HDX 3D Pro, run XenDesktopVdaSetup.exe and include the following arguments in addition to any others you might need to use:

/ENABLE_HDX_3D_PRO
/KEY_FILE <path>, where <path> specifies the location of the HDX 3D Pro key file
/GPU_ON_SERVER=1
On host computers running Windows 7, include /INSTALLONWDDM=1

Source

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Recent Comments

Rob

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Hi, I wondered if you have had any issues installing VIM in VMware ESX 6. We cannot get the correct package to install on ESX. Do you have any good points of reference to get the correct software? Or any VIM troubleshooting tips?

Many thanks
Rob
We are getting this error:
VIM installation error – Suspect TESLA m3 card software is not the right version for ESX6 may have to call NVidia for advice.

root@N4CD-ESXi-HOST-VDI-01:~] esxcli software vib install -v /NVIDIA_bootbank_N
VIDIA-vGPU-kepler-VMware_ESXi_6.0_Host_Driver_361.45.09-1OEM.600.0.0.2494585.vib
Installation Result
Message: Host is not changed.
Reboot Required: false
VIBs Installed:
VIBs Removed:
VIBs Skipped: NVIDIA_bootbank_NVIDIA-vGPU-kepler-VMware_ESXi_6.0_Host_Driver_361.45.09-1OEM.600.0.0.2494585

Anonymous

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None of the images on this site show. It would be great if the images could be re-uploaded! 🙂

AnthonyHouston@tutanota.de

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Sindy Degraw

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