HDX 3D Pro Performance Video is Poor

Written by Thomas Poppelgaard on. Posted in Citrix, HDX 3D Pro

Citrix have posted this knowledge article regarding Citrix XenDesktop 5.x HDX 3D Pro i want to share with you.

Symptoms

HDX 3D Pro Performance Video is poor:

  • Image quality choppy, additional lines appear when moving mouse
  • Interaction with machine is slow and unstable when running heavy
  • Blurriness of the screen

Cause

The cause is because the HDX key file in the user profile was unable to load.
The key file has to be present in the application data of all users who want to use the HDX 3D Pro.

Resolution

You can resolve this issue by installing or reinstalling Virtual Desktop Agent 5.5.100 and update to receiver 3.2.
Note
: You can also install the Virtual Desktop Agent for HDX 3D Pro from a command prompt.

To install HDX 3D Pro, run XenDesktopVdaSetup.exe and include the following arguments in addition to any others you might need to use:

/ENABLE_HDX_3D_PRO
/KEY_FILE <path>, where <path> specifies the location of the HDX 3D Pro key file
/GPU_ON_SERVER=1
On host computers running Windows 7, include /INSTALLONWDDM=1

Source

CTX133733

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Recent Comments

Dwain

|

Hi Thomas,

Thanks for the information, but the link appears dead. Having the same issue with XenServer / XenDesktop 7.6 Grid K2 / AutoCAD

Sinbad

|

Need your experise guys….

Is there any documentation you might know where I can download stating that antivirus is not required in building or setting-up my own Citrix XENServer Host O.S.

Thanks,
Sinbad

Karmdeep

|

Can any one let me know how soon is Citrix going to release the next version of 1y0-351 Exam for Netscaler IOS ver.11.

Stefan Achten

|

Hey Thomas,

nice article! I was wondering if you have a link to an official statement of Google (Chrome) about this change. I’m having the opposite experience with V45. Each time I start it, Hardware accelaration is used, except for Canvas, Multiple Raster Threads & Rasterization. I’m using it on a non GPU accelerated XenApp 6.5 farm on 2008 R2 OS.

Thanks in advance

Anonymous

|

CCU for Maxwell (M6/M60) not for Kepler (K1/K2)
+ SUMS = % Sotfware maintenance per year related CCU licenses

Pricing structure will reach new heights………..