Month: April 2013

Visibility gaps in Citrix Xenapp environments


Citrix write in their “Operations Guide: Monitoring” on Page 1:

“Citrix recommends implementing a monitoring solution, which covers all aspects of an IT environment and allows aggregating all captured data within a single tool or console.
This simplifies correlating events or counters of multiple components and enables administrators to easily get an end to end overview.
This can decrease the time required to determine the root cause of an issue significantly.”

Link to the Guide:

As Citrix Presentation Server 4.5 just had End Of Life a week ago companies need to upgrade their Xenapp environment, if they are still running this old one. Any older physically implemented Citrix server will probably be replazed by a virtualized new version.
This changes the infrastructure, and creates some new challenges.
Beside that a lot of customers already have virtualized Citrix Xenapp.

Val King from Whitehat Virtual Technologies recently wrote a blog called: “4 Ideas to Solve the Visibility Gap Between Citrix EdgeSight and VMware vCenter”
He talks about how virtualization adds another layer to manage, and how this could lead to visibility gaps in your Citrix infrastructure.

He also asks the question: “How do you find a fix a problem you cannot see?”
To be able to troubleshoot root cause of problems in an infrastructure with virtualized Citrix Xenapp servers it is important to be able to look into the different layers of the infrastructure.

eG Innovations software can do that, and be able to monitor other application components, that are part of the Xenapp service, such as SQL server, Exchange Server, Sharepoint, Oracle and a lot more.

Here is a link to the blogpost, which is good to reflect on, and use as basis for investigation on what is important, if you consider implementing a monitoring solution.

Citrix Personal vDisk 5.6.13 for XenApp, XenDesktop VIAB

Citrix have released a new version of Citrix Personal vDisk 5.6.13 thats a feature for Citrix XenApp, XenDesktop and VDI-in-a-box

What’s new in Personal vDisk 5.6.13

The following issues have been fixed in this release:

  • Personal vDisk can cause pooled desktops to restart if Service Control Manager (services.exe) crashes. [#0365351]
  • Update Inventory fails due to the presence of symbolic links created by Microsoft App-V 5.0. [#0360811, #0352585]
  • The differencing disk (C:\ProgramData\Citrix\personal vDisk\UserData.VHD.tmp) does not mount and returns Error 32 in the activation log file, P:\PvDActivation.log.txt. [#0372804]
  • If you shut down a pooled desktop while its personal vDisk is initializing, the vDisk is not recognized when you restart the desktop. [#0372802]
  • If a Microsoft App-V application is installed on a virtual desktop with a personal vDisk, the desktop might stop and display an error on a blue screen when App-V synchronizes the application. [#0375299]


Download Citrix Personal vDisk 5.6.13 for XenApp here (Require MyCitrix ID)

Download Citrix Personal vDisk 5.6.13 for XenDesktop here (Require MyCitrix ID)

Citrix Receiver 11.7.2 for Mac OSX

Citrix have released a new version of the Citrix Receiver 11.7.2. for Mac OSX.

What are some of the features address in 11.7.2:

  • Fixes an issue where Receiver fails to install if the users home directory is on an external drive.
  • Fixes an issue where Receiver either takes a long time to reconnect or fails to reconnect to a session when Session Reliability is enabled.
  • Fixes an issue where Receiver fails to remove the /Users/<username>/Library/Application Support/ShareFile directory, causing data synchronization to fail when Receiver is reinstalled.
  • Fixes an issue where the desktop tool bar appears underneath the Apple menu bar when reconnecting to a desktop.
  • Fixes an issue where Receiver tries to run the initial configuration wizard, in error, when users attempt to configure their account by clicking on a URL created using the Setup URL Generator.
  • Fixes an issue where Receiver quits unexpectedly if the Computer Name: field in Sharing preferences is blank.
  • Fixes an issue where an error message is displayed if a user closes the logon dialog when launching applications or desktops.


Download Citrix Receiver here

Citrix ShareFile Sync 1.5 for Mac OSX

Citrix have released a new version of ShareFile Sync 1.5 for Mac OSX

What is Citrix ShareFile Sync for Mac OSX

ShareFile Sync for Mac is designed to provide ShareFile Enterprise customers with an easy way to access and synchronize personal folders from your ShareFile account to your local computer.

For MAC OS X 10.7 and 10.8

New Features include:

  • Auto-Update
  • Improved Context Menu
  • Performance and Quality Improvements
  • Enhanced Proxy Improvements

Auto-update feature

Starting in this version, Mac Sync will update itself when a new version is detected in This is a transparent process where a user will only be prompted for an administrator’s password when  certain files that require system changes are updated.

Auto-update FAQ’s

1) How often does it check for an update? Every day.

2) How do I disable this from my machine? This can only be as an account wide change done by an administrator.

3) How can an administrator disable this as a system wide setting for everyone in my company? 

Please contact the support team to disable this feature.

4) How do I manually trigger an update? Simply close ShareFile and open it again.

Enhanced Proxy Support

Mac Sync now supports additional proxy settings such as scripts and authentication requests.


Download Citrix ShareFile Sync 1.5 for Mac OSX here (Require MyCitrix ID)