Last week I was working with making some documentation of an EUC environment, I was doing for a customer and worked all day Friday. I got notified there was a newer version of Citrix Files, so I went ahead and upgraded the client as I normal do. For you as a reader you properly dont know, but I have been using Citrix Content Collaboration, the new name for (Citrix Sharefile) for around 7 years, and I am a daily user, and uses all from small files to very large datasets, when I make presentations, and it works really well, so well I have never had any issues with Citrix Content Collaboration, all the years until today. Citrix Files is the app through which you interact with Citrix Content Collaboration.
So what is the issue, well I was about to continue finishing my documentation that was saved on the Citrix Files share “personal folder” locally on my Mac and then it gets replicated up to sharefile.eu which is pretty cool. Then the file is synchronised to the cloud and there is backup and multiple version of a file. I love this service from Citrix. Issue was just my file from last Friday, after upgrading the client was not uploaded to Citrix Content Collaboration (sharefile.eu). I noticed the green “cloud icon” was not on the file. Bummer what could this be, I tried to open the file and got a strange error with the file could not be open because of file permission or I didn’t have enough memory resources and I should try opening the file in a text convertor hang on, there is something wrong here very wrong. I tried to create a new word file and save it to my personal folders in Citrix Files and save the file it was working, then I closed word and I could see the file was not getting replicated to the cloud. I then tried opening the file again and then it was broken… w00t. I then tried creating a file on my desktop copying to the personal folder in Citrix Files this was working and it got replicated and I could open it dozen times. Just to validate it further I took 3 other Mac devices and tested this issue and yes issue with latest version of Citrix Files is there, its corrupting my word document if I save it in the personal folder.
After lots of investigation I tried with an older version of Citrix Files I had on my local device and this worked fine if I created a word file and saved it to my personal folder in Citrix Files. So issue was the latest version of Citrix Files, but its not just this, all the files I had created since last Friday with this new client and saved in my personal folder was all corrupted I just lost several days work 🙁