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XenApp 6 & Microsoft Windows Server 2008 R2 Service Pack 1 – Known Issues

Symptoms

Although Citrix Systems supports Microsoft Windows Server 2008 R2 SP1 with Citrix XenApp 6, users of Microsoft Server 2008 R2 SP1 must be aware of certain issues when using it in conjunction with this product as outlined in CTX122601 – Microsoft Windows Server 2008 R2 – Known Issues

You cannot connect to Citrix sessions when Microsoft Windows Server 2008 R2 SP1 is present.

Trying to use the quick launch tool CTX122536 – Citrix Quick Launch to the server IP address hung at: “Connection established. Negotiating capabilities…”

“Qwinsta” from a command line returned no information and just left a blinking cursor.

Svchost.exe crashes in TermService

Trying to use the quick launch tool to launch a published application hangs at “launching.”

Note: When verifying this issue against the release to manufacturing of Microsoft Windows Server 2008 R2 SP1, the reviewer was unable to install the Citrix Hotfix XA600W2K8R2X64001 on this unstable server. The windows installer seems to hang, but upon restarting the server, the hotfix is installed.

Workaround

Install Citrix Hotfix XA600W2K8R2X64026, CTX127360 – Hotfix XA600W2K8R2X64026 – For Citrix XenApp 6.0 for Windows Server 2008 R2 – English

More Information

When connecting to a server running Windows Server 2008 R2 with Service Pack 1, Terminal Services can exit unexpectedly. This causes users to experience a black screen when logging on and the logon process fails to complete. [#232329]

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